Service guidelines & booking policy
These guidelines cover deposit, scheduling, maintenance, and service adjustment requirements — please review before booking.
Securing your appointment.
All services require a 20% non-refundable deposit at the time of scheduling. This deposit credits toward the total cost of your service. By scheduling, you acknowledge and agree to the terms of our booking software (Fresha).
Rescheduling & CancellationTo protect our artists' time.
We require at least 24 hours' notice to cancel or reschedule your appointment. With 24 hours or more notice, your deposit stays valid and can be applied toward a new appointment. With less than 24 hours' notice — whether cancelling or rescheduling — your deposit is forfeited plus a 30% late-cancellation fee (50% total). A same-day cancellation or no-show forfeits your deposit plus a fee equal to 50% of the scheduled service price (70% total).
We may waive the fee one time for documented medical emergencies (hospitalization).
Late ArrivalsPlease arrive on time.
If you arrive 15 minutes or more past your scheduled time, it's automatically considered a No-Show — your deposit will be forfeited plus a 50% fee (70% total), matching our no-show policy above.
Refill & Retention RequirementsWhat determines your fill price.
Your technician determines lash retention percentage after performing the necessary cleansing and outgrowth preparation (removal of outgrown, twisted, or lifted lashes).
If your appointment falls 25 days or more after your last service, you'll need to book a Full Set regardless of retention. We accept foreign fills (previous work done elsewhere) if the work is safe and you maintain 40% or more retention — otherwise, a Full Set is required.
When booking online, select your fill window based on how long it's been since your last appointment — your technician will still assess actual retention in person using the pricing above.
A few things to know.
Arrive Clean
Free of makeup, oils and residue on lashes/brows — otherwise a $10 Lash Bath Fee applies and cuts into your service time.
Lash Serums
Discontinue any eyelash growth serums for at least 48 hours before your appointment.
Caffeine
We kindly ask you avoid caffeine right before your appointment to minimize involuntary eye movement.
Guests
No children, guests, or pets are permitted in the treatment area for safety and hygiene.
We stand behind our work.
We guarantee our work, provided aftercare instructions are followed. If you experience excessive lash loss within 3 days of your service, contact us immediately — we offer a complimentary adjustment within this window, provided aftercare was followed.